Frequently asked questions
Answers about setup, mailboxes, Backup MX, quarantine, languages, billing, renewal and SMTP Relay.
Setup and platforms
Is support included?
Yes. Setup support, WhatsApp support and support tickets are unlimited and included in every plan at no extra cost. Technical support is given on WhatsApp and, once you have signed up, through support tickets in the customer portal. Our team answers 24/7, in Turkish for customers in Türkiye and in English everywhere else.
Do I need to move my mailboxes?
No. You keep your mailboxes and change your MX record.
Which platforms are supported?
Microsoft 365, Microsoft Exchange, Google Workspace, Zimbra, Carbonio and any mail server that receives mail over SMTP.
Do I need to install software?
No. SecuraWall is a cloud service; you change DNS records and settings in the portal.
How do I prove that a domain is mine?
By adding the TXT record shown in the portal to the domain's DNS.
Protection and quarantine
How does the multi-layer protection work?
Every message passes the same security layers in a fixed order, from the connection filter to the checks after delivery. Each layer records its result.
Who can release quarantined mail?
Your IT team sets release rights by quarantine reason. Users never release malware, and every release triggers a fresh scan.
In which languages is the quarantine portal available?
English, Turkish, German, French, Italian, Spanish, Russian and Egyptian Arabic.
How many users can a customer have?
Up to 50,000 quarantine users per customer.
Billing
How much does it cost?
Email Security USD 45, Backup MX USD 15 per domain and month; SMTP Relay USD 25 per customer account and month. Taxes included.
Is there a long contract?
No. You pay per domain for a calendar month and renew manually.
What happens if I do not renew?
24 hours after expiry, mail acceptance and delivery stop for that domain.