SECURAWALL MAILFLOW
Setup assistance and service support
Free Setup Assistance and Unlimited Technical Support Tickets are included in every package.
Setup assistance
Get help choosing your package, publishing ownership and MX records, saving the receiving destination and running a controlled delivery test.
Technical tickets
Use the portal ticket system for service questions and faults. Include the affected domain, time, Queue ID and complete error. Never send passwords or private DKIM keys. You can submit an unlimited number of technical support tickets. This does not include guaranteed immediate responses or 24/7 support.
Two base packages and an optional add-on
Choose Backup MX or Email Protection. SMTP Relay is optional and adds its separate monthly price for the same domain. Renewals are manual, with no automatic card charge.
Package changes
Upgrading during a paid service period does not change that period’s end date. The next renewal uses the new package price. Downgrades take effect at the current paid-period end.
What a delivery result means
A local 250 response means the gateway accepted submission. A destination 250 response means the next server accepted delivery. Inbox placement and message reading are separate outcomes.
Contractual requirements
If your organization needs an uptime commitment, response-time commitment or service credits, discuss the required scope before purchase. No percentage uptime or compensation commitment is created by this information page.
Report a service incident
Use the portal ticket system, or email proje@dozteknoloji.com if portal access is unavailable. Include your domain, UTC time, Queue ID, last error and business impact. Never include passwords, private keys or card details. Ticket submission and WhatsApp availability do not imply 24/7 staffing.
Incident checklist Local service observations